- Obtain a return merchandise authorization number (RMA#) by visiting our Contact Page.
- Include your original order number or packing list with your return. Clearly mark the RMA# on the outside of your package.
- Using a carrier of your choice, mail your return package to the below address. Burley does not provide prepaid return shipping labels.
ATTN: Returns [RMA#]
1500 Westec Drive
Eugene, Oregon 97402
- Once your return has been received, a refund will be issued for the product returned (less any applicable return shipping charges and/or restocking fees). Only the original form of payment may be credited, not Burley store credit.
- You should expect to receive your refund within four weeks of giving your package to the return shipper. This includes the transit time for the shipper, the time it takes Burley to inspect and process your return, and time to allow your bank or payment company to process our refund request. In most cases, you will receive a refund sooner than four weeks.