- Obtain a return merchandise authorization number (RMA#) by visiting our Contact Page.
- Include your original order number or packing list with your return. Clearly mark the RMA# on the outside of your package.
- Using a carrier of your choice, mail your return package to the below address. Burley does not provide prepaid return shipping labels.
Burley Design
ATTN: Returns [RMA#]
1500 Westec Drive
Eugene, Oregon 97402
- Once your return has been received, a refund will be issued for the product returned (less any applicable return shipping charges and/or restocking fees). Only the original form of payment may be credited, not Burley store credit.
- You should expect to receive your refund within four weeks of giving your package to the return shipper; in most cases you will receive a refund more quickly. This includes the transit time for the shipper (5 to 10 business days), the time it takes us to inspect and process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
View details on our Return Policy here